Customer Service Charter and Strategy Project Plan
The Shire of Broomehill-Tambellup has adopted an interim Customer Service Charter and Strategy Project Plan, reinforcing our commitment to delivering better, more responsive service to the community.
This initiative outlines the service standards you can expect, the values guiding our interactions, and the steps we’re taking to continuously improve. It’s a key part of our broader goal to rebuild trust, improve communication, and enhance community satisfaction.
As part of this commitment, we’ll soon be seeking community feedback on your experiences with the Shire — what’s working, what’s not, and how we can better meet your expectations in the future.
Copies of the Charter and Strategy Project Plan are available for download below, or from the Shire Office. We invite you to read it and be part of the change.
Interim Customer Service Charter
Customer Experience Strategy - Project Plan
Customer Service Survey – Understanding Your Experience
We are currently developing a comprehensive Customer Experience Strategy to shape how we deliver services to our community now and into the future.
This project is more than just responding to requests, it’s about creating a respectful, responsive, and community-focused service culture.
Your feedback in this survey will help us better understand your expectations, highlight what’s working well, and identify areas for improvement.
The results will directly inform us of how we design and deliver our services and will contribute to the development of our new Customer Service Charter and long-term improvements in how we serve our community.
Please provide feedback by 18 July 2025 at 9pm by:
For any questions, please contact Karen Callaghan at the Shire Office on (08) 9825 3555.
